MSI Westmead Clinic
A Supportive Experience at MSI Westmead
A wave of anxiety washed over Grace* as she made her commute to MSI Westmead in Sydney, unsure of what to expect. By the time she left, the anxiety had been replaced with a sense of relief and gratitude. She felt at ease, safe, and supported, a testament to the compassionate care she experienced during her surgical abortion with MSI Australia.
“All of the clinic staff were kind and thoughtful. They made me feel informed and supported in a genuine and comforting way,” said Grace. “I am so grateful for the seamless access to this service and admire the dedicated and strong people who work at this service.”
At the heart of MSI Westmead’s compassionate approach is Nurse Unit Manager Melissa Hussey. Her dedication to patient wellbeing sets the tone for the entire clinic. “I come on site early each morning to ensure all staff are ready, the clinic is prepared, and that we can address all our appointments smoothly,” Melissa explains. Her philosophy is simple: “Every patient should feel safe, respected, and heard.”
The Patient Journey: A Step-by-Step Guide
On arrival at MSI Westmead, all women and people experience a structured and compassionate journey:
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Warm Welcome and Initial Assessment
The friendly administrative team put patients at ease, creating a welcoming atmosphere. Patients complete a pre-admission health assessment.
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One-to-one Consultation with Admission Nurse
This private consultation allows the nurse to establish trust and ensure the patient feels safe and free from any external pressures. It’s also the time to gather a full medical history.
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Consultation with the Doctor
Following the nurse’s assessment, patients meet with the doctor for a thorough consultation.
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Procedure and Recovery
The procedure is next, which takes around 20 minutes and then in recovery, patients are monitored until they are ready to be discharged, typically for about 45 minutes to an hour.
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Discharge with Support
Patients are discharged with a support person, ensuring a safe transition back to their daily lives.
“All up, they could be here about 3-5 hours roughly for a surgical procedure and probably about two hours for a medical abortion,” says Melissa.
The Power of Compassion: Real Patient Stories
“I remember it so clearly,” Grace* recalls. “They held my hand until I went under. It was such a small gesture, but it meant so much to me.”
Melissa shares more stories that highlight the clinic’s impact. “Only yesterday, a patient who arrived visibly distressed left with a sense of relief, expressing gratitude for our staff’s gentle and understanding approach. Over the past month, we have received a moving letter from a woman thanking us for the exceptional care she received. Time and time again, we hear, ‘Thank you. It was so much better than I expected.’ This feedback reinforces our commitment to providing supportive and compassionate care.”
The Importance of Professional, Specialised Abortion Care
MSI Westmead provides a safe space to ask questions and receive factual information. “We are here to provide each person individualised care and help each patient through their own unique journey,” Melissa said.
“Compassion is more than a word—it’s the cornerstone of our care. We believe in empowering women and people to make informed choices about their health, providing a safe environment where they can feel supported every step of the way.”
Need Safe and Compassionate Abortion Care in Sydney?
At MSI Australia, we provide professional and non-judgmental abortion care in Sydney, NSW. If you want to learn more, visit this page. To make an appointment, you can book online or call us on 1300 003 707 today to speak with our expert team.
*Name changed for privacy.
